Deliver customer groceries, the customer was not home and the adress provided was not r...

GetHuman-mstubbs's customer service issue with Instacart from April 2018

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Before contacting them, items GetHuman-mstubbs may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
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The issue and preferred resolution, in GetHuman-mstubbs's own words:
Deliver customer groceries, the customer was not home and the adress provided was not right the concierge said no one lives in the apartment
I trust that Instacart will make this right and come up with a resolution that is fair.
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Instacart

Customer service issue
Reported by GetHuman-mstubbs
Apr 24th, 2018 - 3 mons ago
I have an issue with Instacart too
Not resolved
Seen by 3 customers so far
Similar issue to 500 others
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Timeline
GetHuman-mstubbs started working on this issue
Apr 24th 1:45am