My remote will not work With my Roku TV

GetHuman751884's customer service issue with Insignia from June 2018

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The issue and preferred resolution, in GetHuman751884's own words:
The problem I ran into: My remote will not work With my Roku TV
I trust that Insignia will make this right and come up with a resolution that is fair.
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Insignia

Customer service issue
Reported by GetHuman751884
Jun 5th, 2018 - 19d ago
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Timeline
GetHuman751884 started working on this issue
Jun 5th 2:13pm