EXTREME INCOMPETENCIES

GetHuman1963196's customer service issue with Indianapolis Star from January 2019

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The issue in GetHuman1963196's own words
Get what I pay for. ... I have repeatedly called in complaints with delivery issues for YEARS now to the point of being utterly ridiculous. I'm always assured that my complaints are registered and they have taken care of the problem and yet they NEVER are. Again yesterday I did not get Sunday paper and called in and finally got in afternoon, and then AGAIN did not have the TV section that I buy the Sunday paper for. What does it take to get the carrier and manager replaced with competency. This has gone on so long and the carrier*manager never does correct it or call me back. If you cant deliver your end of the deal I might as well cancel, and I have been a Star customer for ** years. This problem NEVER gets fixed.*I believe the Star needs to replace this area manager and carrier with someone who will do the work correctly,weekly.
This was especially frustrating because I am always told that the problem is documented and taken care of, and yet it just continues to happen all the time, for YEARS now.
Fire the area manager and the carrier who obviously do not care about correcting things. If I had employees who just keep ******** up and never getting something corrected, never answer their phone number they give you, never call you back when you leave messages, I wouldn't want them representing my company. Why do you?
I have been a star customer since the **'s
Complain, complain, complain, complain, complain, complain.......it never does any good with you.
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Indianapolis Star

Sunday Star delivery
Customer service issue
Reported by GetHuman1963196
Jan 14th, 2019 - 9 mons ago
I have an issue with Indianapolis Star too
Not resolved
Seen by 5 customers so far
Similar issue to 268 others
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Timeline
GetHuman1963196 started working on this issue
Jan 14th 6:07pm