I'm unable to update my existing resume on INDEED.com. I've tried twice. It's very time consuming. Each time, after updating, changing and adding to my original resume, after I have tried to upload my resume to a job I believe I'm qualified for, the original resume is what shows up. I don't know what I'm doing wrong. I need Indeed to tell me exactly how to update my current resume, and how to be sure the updates and additions are saved . I need the updated version of my resume to appear as my only resume . I want to know how to make the updated version be the one that posts on job applications.

GetHuman-dcreekki's customer service issue with Indeed.com from May 2019

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The issue in GetHuman-dcreekki's own words
I was trying to update,change and add to my existing resume. ... I originally posted my resume through and on INDEED.com a couple of years ago, give or take a year. *Recently, I received some excellent pointers on how to make my resume better* more employer friendly. *I went to my original resume on INDEED.com and updated information in almost every section. I also added two (*) more sections. After updating each section I saved the changes before proceeding to the next section. I believed that I checked my resume after all of the changes and updates. It showed the updated version of my resume. *However, shortly afterwards, I saw a job that I was totally qualified for in every way. I was so disappointed when I got to the place where I'm asked to upload my resume. I did, and after checking, I realized it was the original resume. The one I'd spent a very considerable amount of time updating was not anywhere to be found ! I went back to my original resume on INDEED.com. I updated, changed and added pertinent information in a much more employer friendly format. Again, it was very time consuming. I believe I followed the instructions so that the updated version of my resume would be the one that was posted when I applied for this job once again. Image my disappointment and frustration and aggravation when the original resume is what once again uploaded to my application. I could not find the updated version of my resume anywhere. Again. I don't want to spend all of the time it takes to update and save my resume again until I find out where I'm making the mistake. *Now that my resume has been read and checked by a reputable company, I clearly see the changes they advised me would make my original resume so much more professional and concise were on point. I almost feel embarrassed sending the original resume. I feel the updated version would boost considerably my chances of being hired.*I hope INDEED.com is able to help me figure out where I'm going wrong in getting the updated version of my resume to post instead of the old, out- dated original version. *Thank you for your time and assistance. *Debbie Creekkiller ******@***.com
This was especially frustrating because I felt I followed their instructions implicitly and the updated version did not post when I applied for a job. Also because it takes a considerable amount of time to update and add to my resume. It spans quite a few years and lists many qualifications.
They could easily make this right by giving me clear,concise detailed instructions on how to save and post an updated or edited resume.
I have been a customer for about * years, probably more. I feel as if how you're supposed to change or update a resume isn't explained clearly on the website. *This is on another subject, but at times I feel as if they don't always pay close attention to what I'm qualified to do, or in what area of the country in which I've specified I need to work.
The only thing I've done is to edit or update my resume twice, paying particular attention to exactly what I should do to get the desired results. I thought I'd followed directions exactly, but it's quite obvious I didn't! Or they need to be more detailed.
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Customer service issue
Reported by GetHuman-dcreekki
May 19th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 2663 others
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GetHuman-dcreekki started working on this issue
May 19th, 2019 2:09am
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May 19th, 2019 2:10am