My wife and I are homeless. Recently, we qualified for temporary housing via The Arling...

GetHuman-respectw's customer service issue with InTown Suites from November 2019

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The issue in GetHuman-respectw's own words
My wife and I are homeless. Recently, we qualified for temporary housing via The Arlington Housing Authority. Who provides this temporary housing only in Intown Suites. There are * here in Arlington, Texas. However, we can not stay at Intown Suites because we are on a "Do Not Renew" list. The Property Manager of that location offered to take off the "Do Not Renew" list but, when she pulled it up on the computer* she learned that we were actually placed on that list by her superior-the Marketing Manager. Unfortunately, that is all she could tell us because she could not provide any Contact Info. And we have tried several times to fill our customer service request but they do not help our situation. Also, it's impossible to speak to a live person at Intown Suites.**We just won't to be taken off the "Do Not Renew" list. And we will give the opportunity the respect it deserves by insuring the room we get will be clean ***% of time.

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InTown Suites

Customer service issue
Reported by GetHuman-respectw
Nov 19th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 40 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-respectw started working on this issue
Nov 19th, 2019 8:55pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:58pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:58pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:58pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:58pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:58pm
GetHuman-respectw confirmed the issue is fixed. Hooray!
Nov 19th, 2019 8:59pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:59pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:59pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 19th, 2019 8:59pm
GetHuman-respectw indicated the issue is not fixed yet.
Nov 20th, 2019 4:23am