InTown Suites Customer Service Issues

I am highly dissatisfied with my experience here at the town inn. My stay began a few months ago when I got a monthly rate of $[redacted].99. When my spouse went to pay the rent of $[redacted], a $30 late fee was added by Laurie, who was not even the property manager. Despite having the money, Laurie refused to let my spouse pay and unjustly involved the maintenance man Larry. The situation escalated, involving the police and threats of eviction. Laurie's unprofessionalism, personal grudges, and lack of proper management have deeply upset us. The property had multiple issues such as roaches and dysfunctional amenities. Treating loyal tenants like this, especially after enduring a natural disaster, is unacceptable. The handling of the situation was incompetent and distressing. Our loyalty and significant financial commitment to this location have gone unappreciated due to Laurie and Larry's behavior.

I am dissatisfied with my stay at the inn in town. I was charged a late fee by Laurie, who is not the manager for the property. When my spouse tried to pay the rent, Laurie refused and called the police unnecessarily. We have faced issues with Laurie before, including a roach infestation and lack of maintenance. It is unfair that my spouse was threatened with criminal trespass while other disruptive tenants are allowed to stay. Laurie's unprofessional behavior has left us in a difficult situation, especially since we are dealing with the aftermath of a natural disaster. The lack of prompt resolution to this matter is upsetting. I believe Laurie and Larry should be dismissed, the criminal trespass issue resolved, and our original weekly rate reinstated.

I need to address an incident involving the night watchman, Tom, in Athens, Georgia. This is the second time I've spoken to the manager about this. The first time, she was very nice and seemed to do her best to correct the problem. However, this morning, when Tom was looking in my window, I confronted him and asked him to stay away from my window. He was very disrespectful to both me and my half-dressed wife. I hope this issue can be resolved promptly.

I am a current resident at the [redacted] Preston Road, Dallas, TX [redacted] location since 09/23/19. I pay a monthly rate of $[redacted].88 that includes free WiFi and once a week housekeeping. My concern is the miscommunication regarding the payment due dates. At check-in, the Manager/GM, Mr. Eugene, informed me one thing, but when I tried to pay early, I was given a different date. Additionally, there have been issues with the housekeeping schedule; initially told it would be done weekly, but it has been inconsistent due to staff shortages. Moreover, there was remodeling without prior notice to residents. The lack of communication and professionalism from Manager Eugene has been disappointing. I hope for a resolution regarding the payment schedule and compensation for missed housekeeping. I believe managers like him should be held accountable for their behavior. I look forward to your prompt response. Best Regards, Kaiser

I am currently staying at your Sheridan, Colorado location in room [redacted]. During my stay, I have encountered several issues, with the most recent one possibly leading to physical harm for either my spouse or me. I would like to address these matters starting from the first one and ending with the concern regarding bodily harm. Initially, I referred a friend to stay at the hotel, and he received a $25 discount for his first week. The front desk manager, [redacted], advised my wife to remind her to deduct $25 from our payment next time. Unfortunately, when I arrived late to the office at 6:45 pm with $60 to pay, expecting the $25 off, I was informed that the discount applied to week-long stays only. This led to an unpleasant situation where we were asked to pay the full amount immediately, risking eviction due to our inability to pay extra on short notice. Subsequently, when I went to settle my bill the next day, accounting for the $25 deduction, a late fee was unexpectedly added. Despite having paid at a similar time on a previous occasion without incurring a fee, inconsistency in applying charges seems unfair, especially considering my substantial expenditure of approximately $15,[redacted] over six months. Lastly, there is a disturbance caused by the tenants below us, resulting in physical vibrations in our room due to their altercations. After reporting the issue to the manager, stressing the importance of anonymity due to concerns about their violent behavior, it appears our identity was disclosed, raising fears of potential retaliation. Currently, the financial strain and safety risks make it challenging to relocate, particularly with the added cost of $20 per night due to outstanding payments. Your prompt attention to these matters is much appreciated. Thank you, S. P. [redacted]

I rented a room yesterday around 6 pm for a week. Last night, I noticed a roach in my room and unfortunately, I have been finding more throughout the night. I had to leave my room at 3 am and stay in my sister's room until the office opened in the morning. When I reported the issue to the front desk and requested to change rooms, I was informed that I couldn't do so until the other manager arrives tomorrow. This situation is quite frustrating, especially since I don't have extra funds to book another room.

This morning, I attempted to pay my bill online and encountered an issue as it mentioned I was not in the system. This is perplexing to me as I have been a resident here for over a year. Subsequently, I noticed that my bank card was charged more than the $[redacted] I owed for April 10. Despite the online display showing the correct amount, my card was charged $[redacted] instead. I promptly informed the manager, hoping to rectify the situation before the payment deadline. Currently, I am eagerly awaiting my unemployment pin mail, which has exceeded the 10-12 day period. Given my financial constraints, I kindly request a refund for the excess amount charged on my card. I appreciate the understanding and support during these challenging times, particularly with the COVID-19 impact on jobs. Thank you for your attention to this matter. Sincerely, Room [redacted] Resident at InTown Suites in Pittsburgh.

Hello, my name is John and I am currently staying at the Intown Suites in Jersey Village, Houston, Texas. Recently, there have been renovations at this location, resulting in a $30 increase for the new rooms on the third floor, previously designated as smoking rooms. I am perplexed by this added cost since numerous rules have been altered, to what seems like not an improvement. I have also discovered through conversations with fellow residents that I have been charged $20 more for my one-bedroom unit compared to others (I can provide photographic evidence of this). The quality of this hotel is nowhere near a 5-star establishment; it barely reaches a rating of 2. Consequently, I am troubled by the inconvenience caused due to the errors made by your staff. Starting in a third-floor room, I have been relocated twice due to ongoing renovations. Given the current coronavirus pandemic, these renovations should perhaps be delayed until people can resume their usual schedules (if they are employed). During this critical period, the renovations are essentially forcing individuals out onto the streets. Many of us, residing here, have limited alternatives, and the requirement to vacate if unable to afford the increased rates is counterproductive. A previous email I sent received only a standard response. If a satisfactory resolution is not provided promptly, I may have to pursue legal action to address these concerns.

During our stay at the [redacted] Roswell Rd. location, a dangerous incident occurred due to a malfunctioning sprinkler system. The system began unexpectedly spraying water in our room, causing damage to our belongings and the light fixture. Despite promises of reimbursement and relocation, we have received no response or compensation after three months. Furthermore, we were forced to leave during the pandemic, leaving us without a place to stay and with damaged belongings. I plan to escalate this issue to the news outlets to highlight the hotel's failure to comply with safety regulations regarding their fire emergency system and elevator inspections.

The property manager's negligence in ensuring a safe environment has left me feeling vulnerable and disappointed. Despite two separate incidents of theft while I was away, the manager's refusal to investigate by checking key logs is concerning. Their dismissive attitude and failure to respond to my report of a stolen item from the laundry room are unacceptable. Consequently, I felt compelled to leave due to safety concerns. The theft of my valuable computers has not only impacted my income but has also caused me immense stress. I am prepared to take further action if my concerns are not addressed promptly. I hope for a resolution that is fair and timely.

I need assistance regarding a situation with a property manager. My money was taken, and she falsely involved law enforcement, leading to physical harm, humiliation, and slander. She even insulted my wife in front of our young child. She locked away our belongings in the room. She is armed and sold me a firearm. Despite recently leaving the hospital, the police removed me without cause. I am a two-time Purple Heart recipient and a Medal of Valor awardee from service in Pakistan and Afghanistan. I am determined to address this matter, and I request someone to reach out to me promptly.

I have noticed discrepancies between the amounts shown on my receipts and the charges on my card statements since October 16, [redacted]. The property manager has been charging me an extra $[redacted].81, and as the only authorized payment collector, I am concerned. I am requesting a refund for the overcharged amount or a credit on my account for next week. I have evidence in the form of statements and declined transaction records. The repeated overcharges since October are unsettling, and I believe this issue needs prompt attention. It is important to rectify this as the residents staying here may not have significant financial resources.

I am currently a resident at the Westchase location, and my situation is not good. My husband was released from jail last Monday, and he has no identification due to losing everything when COVID-19 started. We have been unstable ever since, and now that he is home, we are still struggling. I spoke with the property manager, and she mentioned that he may have to leave by Monday if he can't get identification. We are doing everything we can to get his ID, but it's challenging with the current circumstances. We can't visit the SS office, so we have to apply for a replacement card online, which may take up to 6 weeks. We understand the rules, but we have no other place to go. We've been through a lot with the pandemic and the winter storm, and we would appreciate any help and understanding in this situation. Tracy Caldwell

I submitted a complaint about the manager, Norman, at InTown Suites Riviera Beach in Florida. Since raising the issue, he has been harassing us as well as seeking revenge for reporting him and his team. Despite our policy entitling us to first access to reservations, Norman is now refusing to renew our stay, claiming an excess of bookings. He has left disrespectful notes on our door, displayed rudeness, and explicitly stated that he won't extend our reservation out of spite. His behavior, motivated by our complaint, is unacceptable and unlawful. Please reach out to me urgently. Thank you.

I have had numerous issues with housekeeping at the hotel. For a year, they have not consistently cleaned my room as requested. Sometimes I opt out of cleaning, and that's fine. However, when I do request cleaning, they only change the sheets and do not address other areas. I was informed for a month that they did not have queen size sheets to replace mine. After expressing my frustration, they miraculously found the sheets on a shelf. I urgently need to speak with someone regarding this matter. Please contact me promptly as I am considering legal action. My name is Jay M., and you can reach me at [redacted]. I am staying at the InTown Suites on Metric Drive in Dallas. Your prompt attention is greatly appreciated.

I have been residing at your Leon Valley property located at [redacted] Bandera Road in Texas for approximately 2 months. I have always maintained good conduct and timely payments during my stay. However, the general manager, Joe, informed me yesterday that I am no longer permitted to stay without providing a valid reason. Based on my interaction with Joe, I suspect discriminatory motives due to my race and sexual orientation. I appeal to corporate management to address this issue promptly. I have stayed at another InTown Suites property managed by Deborah, where I was treated with respect. I strongly believe that no individual should face discrimination, especially in a hospitality setting. I request immediate intervention and a response from corporate regarding this unjust treatment. My contact information is as follows: Name: James B. Phone: [redacted] Email: [redacted] Room: [redacted] Check-in Date: Around July 11th - July 15 I have never received any complaints or defaulted on payments during my stay. I appreciate your attention to this matter. Thank you.

I am incredibly disappointed with my stay at your hotel. The condition of the property is unacceptable. From the moment I arrived, I noticed issues such as open windows without screens, shady individuals outside, and cleanliness problems in my premium room. Despite paying extra for a better experience, I encountered crumbs on the floor, cockroaches, and ended up getting bitten in bed. The overnight attendant I spoke to was rude and unhelpful when I requested an extra blanket due to the itching. His lack of concern and dismissive attitude made me feel helpless and upset. I am seeking assistance to end my reservation early and would appreciate prompt attention to this matter. The situation has left me feeling trapped and anxious about the hygiene standards of the property. Kindly address this issue promptly. Thank you for your help. Sincerely, Rori L.

My spouse and I have been residing at InTown Suites on [redacted] Research Boulevard, Room [redacted], in Austin, Texas [redacted], for approximately 2 years now since January [redacted]. On October 14, [redacted], we noticed four questionable charges, including three from InTown Suites and one from our storage company. Surprisingly, the charges were credited back to us. Around this time, our rent was increased by over $[redacted] within 6 weeks without any explanation. We were perplexed by these credit reversals as we had not initiated them and had no reason to claim them. We also found a suspicious log-in from India on our phone during this period. Coincidentally, our wallet went missing, though it contained only IDs and insurance cards. The general manager confirmed the disappearance, but it was never recovered. Subsequently, charges began appearing on our account. Despite conversations with the management and assurances that we wouldn't be held responsible, we are now being asked to return the disputed funds, which we had already spent. We urge the management to honor their original promise and resolve this matter without further inconvenience to us. Sincerely, Frozen Michelle S.

My name is Christa Cook, and I have been renting at your Murfreesboro, Tennessee property since [redacted]. I recently visited the office to request a Store and Go option for my upcoming trip from December 23 to January 2 due to a family matter. However, I was told I could only use this service once a year, even though this information is not specified in my paperwork or online. If this policy is accurate, I may have to check out immediately. Another hotel in town mentioned they allow multiple leaves as long as payments are made. Thank you.

During my stay at the InTown Suites on Ashley Phosphate Road in Charleston, South Carolina, I have encountered disturbing situations with my neighbors. Despite being paid up until next Saturday, I no longer feel safe due to threats and conflicts with other guests. I have had to involve the police for my safety. I have a friend at the location whom I also worry about. I respectfully request a transfer to another InTown Suites within the area to ensure my safety. I fear for my well-being at this location and urgently seek assistance in relocating to a different room. I believe this is necessary to protect myself and my friend from potential harm. I appreciate any help in resolving this unsettling situation promptly. Thank you.