InTown Suites Customer Service Issues

I want to report an issue with a guest at [redacted] Hwy 6 South, Houston, TX [redacted], specifically in room #[redacted]. I have spoken with Tony at the office multiple times regarding the guest named Beatrice who is disruptive, yelling and causing disturbances with eight people in the room. Beatrice has even thrown items over the balcony, which is alarming given her criminal background. Additionally, the parking lot has abandoned cars and a person named Jason who works on vehicles in room [redacted], causing disturbances at all hours. Communication with Tony has been unproductive, and contacting customer service was unsuccessful. The situation requires immediate attention to ensure the safety and peace of all guests in the establishment.

I am facing an issue where a window accidentally got cracked while trying to roll it down. Simultaneously, there were difficulties with a neighboring resident due to my parents' hearing impairment causing them to be loud when opening and closing doors. Additionally, my wife, who sometimes struggles due to a mental health condition, had an outburst over a situation involving a fallen TV that was improperly mounted on drywall without proper reinforcement. The neighbor confronted me while I was parked, leading to some discomfort. As a result, I am considering relocating to another Intown Suites location.

During our recent stay at the Contain Suites in Contain, Ohio, we were redirected to the Fairfield location due to no availability. The staff at the front desk were friendly and efficient, helping us settle in. However, upon arrival at the new location, we encountered several issues in our room that needed attention. A broken dresser, a hole in the ceiling above the shower, a leaky refrigerator, and non-functioning appliances were among the problems we faced. Despite reporting these issues to the front desk, they were not promptly resolved. Additionally, housekeeping seemed minimal as our bedding and towels were unchanged, and the room lacked proper ventilation. The lack of response or assistance from management was disappointing, and after a week-long stay, we decided not to extend our visit. The overall experience left much to be desired, and despite attempts to contact corporate or customer service, our concerns were not addressed. We hope for a resolution or reimbursement for the subpar stay. - Skye B. and Thomas F., guests at Inn Town Suites in Fairfield, Ohio.

I checked into my room on 11/4 at 6:55 pm. Upon entering the room at 7:05 pm, I discovered that it was infested with roaches. The office didn't reopen until today, Monday. I had to record the situation because it was so bad. I paid almost $[redacted] for a week, and I can't believe there are roaches in the room. I can't sleep, eat, shower, or even lay down without seeing them. I'm upset that the desk attendant was rude and unhelpful. She acknowledged my anxiety about the situation but just pushed me back to the room, claiming she had other reservations and that my bad experience was not her fault. She made me wait until tomorrow for the manager to address the issue. I've never felt so disrespected. She was extremely unprofessional. I need to move to a different room to start my reservation over. This situation has been very inconvenient, and I am both angry and disgusted.

Last Saturday at 11:50 PM, a visitor's vehicle playing loud music disturbed the peace. When I requested them to lower the volume, they became confrontational. This resulted in a threatening situation where I feared for my husband's safety, prompting me to call [redacted]. Today, the assistant manager of Intown Suites informed us our payment would not be accepted on Friday, leading to our eviction despite being residents for five months without any prior issues. I have witnesses to attest to what occurred. I kindly request a prompt call back to address this urgent matter. My contact number is [redacted], email at [redacted] My name is Wendy Strauss. Thank you for your assistance.

I have been staying at this InTown Suites location since March last year and have always been prompt with my payments. Recently, I had to pay for my stay on a nightly basis due to my schedule. I noticed an extra charge of $60.99 from InTown Suites on top of the payments I made. Despite showing receipts and bank statements to the manager to clarify the charges, I was still told that I needed to pay more. My keys were deactivated, even though I believed I had paid for the day. I'm frustrated as I have spent a lot of money here and just want to resolve this issue quickly so I can go to work. I hope someone can review my transactions and clear up any confusion promptly.

I recently checked into room [redacted] at the Katy, TX [redacted] Hwy 6 S motel from Feb 8 to Feb 15. When I rebooked the same room on Feb 15, I was mistakenly booked out and back in for that day. However, I have been in the same room since Mar 8, [redacted], which should have counted as a 30-day continuous stay for sales tax purposes starting on Mar 10. Despite this, your computer system only shows my stay starting from Feb 15, missing the period from Feb 8 to Feb 15. As a result, I am being overcharged approximately $47.60 in taxes for that week. The manager, Tony, confirmed my initial check-in on the 8th through video footage. I believe I should not be penalized for the Assistant Manager's error, and I am finding it challenging to reach anyone at Corporate to address this issue. If this matter is not resolved, I will have to reconsider my opinion of Intown Suites.

I booked a room for a week for two guests, but they caused disturbances with excessive traffic during the nights. I requested the manager to help remove them since they refused to leave despite me paying for the room in full. Unfortunately, after just three days, both my guests and I were asked to leave. I believe it's fair to receive a refund for the remaining four days of my stay that I couldn't use. The manager's handling of the situation was poor; he should have intervened rather than instructing me to handle the situation or involve the authorities. I expect a refund for the days I couldn't stay due to the disruptions caused by other guests. The unprofessionalism displayed by the management has left me disappointed, and I am contemplating legal action. I request a manager to contact me to address this matter. Thank you.

Hello, my name is Talika Lowder. I have been staying at the Snellville location since March 28th and planned to stay until May 1st. Today, Melinda from hotel management called me during work hours regarding the bed sheets and mattress protector that were removed from the bed. She mentioned that the protector is used to keep things off the mattress, like bed bugs. I removed the beddings to wash them because my 10-year-old son, who is autistic, sometimes has accidents due to urinary issues. Melinda's manner of addressing the issue was unprofessional. There are other concerns like peeling paint, rusted vents, and cleanliness that need attention. Despite not being one to complain usually, I feel the situation could have been handled better. I was planning to wash the sheets myself after work and did not expect housekeeping to do so. I hope for an apology and a discount for the inconvenience.

Last Thursday evening around 10 p.m., my spouse and I went to the vending machine to grab some snacks. I used my spouse's card and selected sour cream and onion chips, but they got stuck. Despite my husband's efforts to shake the machine, the chips wouldn't budge. He nudged the machine with his shoulder, causing the glass to break, resulting in cuts on his arm. A kind lady nearby offered help and provided first aid while my husband cleaned up. I contacted the night staff to report the incident, ensuring the area was safe. The night attendant arrived, and I explained what happened, accepting responsibility. Meanwhile, I visited the in-town suites the next day, paid my weekly bill, submitted a request to extend my stay, and then was abruptly asked to leave without a refund due to the vending machine mishap. The manager accused us of intentional damage, but I defended our actions, stressing it was an accident. The manager refused a refund, leaving us in a distressing situation with no alternative accommodation for my two young children. I respectfully requested a refund as we didn't receive the service paid for. Despite paying for an additional week, we were asked to leave unfairly. This situation has caused us distress, and a refund is crucial for us to secure alternate accommodations for my children and me.

I stayed in a room with a mattress heavily stained by blood and other unpleasant marks, giving off a strong urine smell. Even the mattress cover was soiled, with the blood seeping through and indicating it hadn't been changed in ages. Upon reporting this to the office, a housekeeping team was dispatched along with a helpful clerk. Despite my concerns, initially, they only had a clean cover to offer for the mattress, then scrambling to locate a new mattress after my insistence that it reeked of urine. The replacement had cigarette burns but no odor. Paying $[redacted] a week, this situation is utterly unacceptable. I have photographic evidence and if not addressed by noon tomorrow, I will demand a full refund. Contact me at [redacted]. Thank you, Charles Allison.

During my nearly two-month stay at your establishment in Clearwater, FL, I encountered some issues with the wall air conditioner in my room that affected my health. The original unit stopped working mid-June and a new one was installed on June 17. However, the wall behind the old unit had significant mold growth which was concerning. The replacement unit also leaked water extensively, causing a mold and safety hazard, and despite staff attempts to address the issue with towels, the root problem was never resolved. As a result, I had to endure a wet and moldy environment until I moved out on July 1. I have documentation of the mold, leaks, and unsanitary conditions which I am willing to share. I have consulted with my doctor and am requesting a refund for the period of my stay when these conditions persisted. It is crucial that these issues are addressed promptly to ensure the well-being of future guests and the reputation of your establishment. Thank you.

I'm Louis Motley staying at InTown Suites on Lowery Road in Norfolk, Virginia. I'm currently locked out of my room as the key isn't working. I spoke with the security guard who checked his list and couldn't find my name or room number. I urgently need to access my room as all my belongings are inside. The address is [redacted] Lowery Road, Norfolk, Virginia. I would appreciate any assistance as I don't have access to my room for the night and don't know what to do. Thank you.

I am currently locked out of my room at a hotel on Lowery Street in Norfolk, Virginia. I have tried contacting InTown Suites customer service multiple times with no success. My room number and name are not on the security list, and I am left stranded in an unfamiliar city until morning. This situation has caused me a great deal of inconvenience and frustration. I am really upset and would appreciate any assistance in resolving this issue promptly.

I would like to address a complaint during my stay at the Research Blvd Location. On 10/2/19 around 10 p.m., a gentleman in room [redacted] accused and threatened to remove me from the property twice within 10 minutes due to noise not originating from my room. Despite my explanations, his unhelpful attitude, claiming to be from guest services, was unprofessional. I raised this with John, who dismissed my concerns, stating he uses threats to correct guest behavior. I requested a room change, which was denied. I paid nearly $1,[redacted] for my stay to facilitate my work-related move, but this experience has been challenging. Waiting three weeks for a room change is unreasonable. I am Mr. D. from Room [redacted] and seek assistance promptly.

I'm currently staying in room [redacted] at InTown Suites located at 90 Oxmoor Rd, Birmingham, AL [redacted]. Unfortunately, I've been dealing with a leaky roof issue for the past 7.5 months, with water and what appears to be debris falling from the ceiling above the shower. Despite paying over $[redacted] a month for my stay, I shouldn't have to endure such negligence. I am supposed to make a payment of $[redacted] on the 25th, but I refuse to do so until this issue is resolved. The staff claimed there was nobody in room [redacted] above me, but I know otherwise. Paying $[redacted] a month and not being able to live comfortably is unacceptable. I urgently need assistance with this matter.

I have several complaints that I've tried to address at the local level, but it's been almost a month and I haven't received any response. Maintenance claimed repairs were done without actually doing them, and I have evidence with pictures and videos of mold and bugs. Despite informing management, no action has been taken. I have been dealing with this for two months now, even resorting to handling bug infestations myself. I am planning to follow up on my concerns regarding disability accommodation. If I don't get a response by Monday, I will seek legal counsel. This situation is unacceptable, considering the amount of rent paid. I prefer a phone call instead of an email. My contact number is [redacted]. Thank you, Tamera.

My spouse and I are currently experiencing homelessness. We recently became eligible for temporary housing through The Arlington Housing Authority, which is provided by Intown Suites. However, we have been informed that we are on a "Do Not Renew" list and are unable to stay there. The Property Manager at the location offered to remove us from the list but discovered that we were placed on it by their superior, the Marketing Manager. Unfortunately, the Property Manager could not provide any contact information. We have submitted multiple customer service requests, but have not received assistance. It has been challenging to reach a live person at Intown Suites. We simply wish to be removed from the "Do Not Renew" list and assure that we will maintain the cleanliness of the room.

I am a senior citizen, and on December 2, [redacted], I rented a room for a month and paid $1,[redacted].89. However, within three hours of checking in, I felt uncomfortable and could not stay in the room. I spoke with the manager, who promised a refund if I returned the next day. As a senior living on a fixed income, I expressed my need for the refund. Sadly, when I returned the next day at 10:15 am as agreed, no one was there. Despite returning at 11:20 am, the representative informed me that the manager, Esmeralaf Nava, refused to provide a refund. I am Barbara McD, and you can reach me at [redacted]. I would appreciate speaking with you at your earliest convenience regarding this matter.

My spouse and I have been lodged here for nearly four months, encountering some minor issues with the hotel. Last evening, the guests we hosted failed to make the proper payment for our room on time, as arranged. We were both at work, relying on them to handle it. It is frustrating that the office now shuts down two hours earlier each night. Despite witnessing the management making exceptions for many others on multiple occasions, we were informed our rate was increased due to this incident. We know they have the ability to adjust it back. We had to endure 9 days without access to our room due to a malfunctioning key reader, yet we remained calm despite the inconvenience. Only when requesting a discounted rate due to this did they fix the door. We kindly request our rate to be reverted to $58.23 per night. After being cooperative guests, experiencing these challenges for over a week, we hope the hotel can show some understanding for a situation beyond our control. Additionally, the people who failed to pay should have been asked to leave as they were found to have stolen from us and others.