Mattress stained with blood an other disgusting stains smelled like urine. Mattress cov...

GetHuman-myboybea's customer service issue with InTown Suites from June 2019

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The issue in GetHuman-myboybea's own words
Mattress stained with blood an other disgusting stains smelled like urine. Mattress cover was covered in stains including the blood stain that had soaked through to the mattress that showed that it had not been changed in quite some time.went to office an was told that housekeeping was being sent.office clerk came with them he was very considerate.when i showed him the bed and cover he said they would put a clean cover because they did not have any mattresses.told him it smelled like urine.then he smelled it as if we were lieing.then told housekeeping to find a mattress.when they found one he told me to look at it an not to look ay the staibs on the cover.he said it had alot of ciggerette burns but it didnt stink..this is unacceptable when im paying ***.** a week.i took pictures an will call the local news an give them the pictures anhave them come out an see if all of you rooms are contaminated.its not safe an i cant seem to get a manager to respond.was gonna stay here for * to * weeks.till my house was ready.if i dont here from anyone before ** noon tomorrow i will need a full refund.ill be waiting on your responce thank you charles allison phone ***-***-****.

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InTown Suites

Customer service issue
Reported by GetHuman-myboybea
Jun 21st, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 93 others
0 customers following this

Timeline

GetHuman-myboybea started working on this issue
Jun 21st, 2019 6:21pm