Hello*We purchased a shallow PAX wardrobe about a month ago. My husband assembled it an...

GetHuman-lenafeli's customer service issue with Ikea from October 2019

Help with my Ikea issue
First: share to improve GetHuman-lenafeli's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lenafeli may need:
Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman-lenafeli's own words
Hello*We purchased a shallow PAX wardrobe about a month ago. My husband assembled it and attached it to the wall as per instruction. But this morning when I opened a door looking for something the wardrobe tipped over on me. Luckily it was me and not one of my kids.*The wardrobe is very shallow **cm, very tall *** cm and has a heavy front (because of the two mirrored doors) and it's also sitting on a carpeted floor. This combination means it's very unstable and dangerous. Very heavy front weakened the screws in the wall and they just came out. Now I don't know what to do I have two little kids and can't risk their lives. I think the only way to increase the stability of the wardrobe is to replace the doors with the less heavy once. Would it be possible? How do I do it? *Thank you**Lena

GetHuman-lenafeli did not yet indicate what Ikea should do to make this right.

How GetHuman-lenafeli fixed the problem

We are waiting for GetHuman-lenafeli to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ikea customer problems.
How Do I Check the Balance on My Ikea Gift Card?How Do I Request a Refund to a Gift Card from Ikea?How Do I Buy a Gift Card from Ikea?How Do I Send Someone a Ikea Gift Card?How Do I Track My Ikea Order?
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ikea

Customer service issue
Reported by GetHuman-lenafeli
Oct 27th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 16456 others
0 customers following this

Timeline

GetHuman-lenafeli started working on this issue
Oct 27th, 2019 8:21pm
GetHuman-lenafeli indicated the issue is not fixed yet.
Oct 28th, 2019 8:28pm