Collect package from delivery truck ... Dear sir*madam,**I placed an order (********** ) to be delivered in Oxford at Castle Mill. The delivery was due to be delivered to my apartment. **However, when the delivery arrived, I did not receive a phone call or email. The local reception could not accept the order because I had to sign for it. Hence, the courier did not leave his order and I saw on the online delivery status that the courier was already on his way back. I called the delivery department at IKEA - ** minutes after the supposed delivery should have happened - to figure out what happened and see if the driver could still deliver it but this was apparently not an option. *This is highly convenient as this delivery contained some items that are needed in the short term for me and my housemates. I hoped I would be nudged when the delivery arrived as I had been waiting at home for a few hours to receive it. I hope the delivery can be resent soon with, it would be much appreciated if there could possibly be a call (or, preferably, a text or email) when the delivery can be collected.***Many thanks,*Jasper
Was waiting all afternoon but no contact established between customer and delivery driver
Redeliver soon please
I have been a customer at IKEA for at least * years and regularly buy items at the store. I have never used the delivery service and am frankly a bit disappointed.
I have tried calling customer service and tried to (indirectly) contact the driver