Dear sir*madam,**I placed an order (********** ) to be delivered in Oxford at Castle Mi...

GetHuman3295853's Problem With an Order issue with Ikea from October 2019

Help with my Ikea issue
The issue in GetHuman3295853's own words
Collect package from delivery truck ... Dear sir*madam,**I placed an order (********** ) to be delivered in Oxford at Castle Mill. The delivery was due to be delivered to my apartment. **However, when the delivery arrived, I did not receive a phone call or email. The local reception could not accept the order because I had to sign for it. Hence, the courier did not leave his order and I saw on the online delivery status that the courier was already on his way back. I called the delivery department at IKEA - ** minutes after the supposed delivery should have happened - to figure out what happened and see if the driver could still deliver it but this was apparently not an option. *This is highly convenient as this delivery contained some items that are needed in the short term for me and my housemates. I hoped I would be nudged when the delivery arrived as I had been waiting at home for a few hours to receive it. I hope the delivery can be resent soon with, it would be much appreciated if there could possibly be a call (or, preferably, a text or email) when the delivery can be collected.***Many thanks,*Jasper
Was waiting all afternoon but no contact established between customer and delivery driver
Redeliver soon please
I have been a customer at IKEA for at least * years and regularly buy items at the store. I have never used the delivery service and am frankly a bit disappointed.
I have tried calling customer service and tried to (indirectly) contact the driver
How GetHuman3295853 fixed the problem
Great customer service, redelivered in a few days
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How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
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Ikea

Delivery
Problem With an Order issue
Reported by GetHuman3295853
Oct 17th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 16166 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Account address
Order number

Timeline

GetHuman3295853 started working on this issue
Oct 17th, 2019 1:41pm
GetHuman3295853 indicated the issue is not fixed yet.
Oct 17th, 2019 6:21pm
GetHuman3295853 indicated the issue is not fixed yet.
Oct 17th, 2019 6:21pm
GetHuman3295853 indicated the issue is not fixed yet.
Oct 17th, 2019 6:22pm
GetHuman3295853 indicated the issue is not fixed yet.
Oct 17th, 2019 6:31pm
GetHuman3295853 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 1:55pm

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