I called to Ikea in Dublin last Saturday and purchased several items. I brought lots of...

GetHuman3771043's Missing Item issue with Ikea from October 2019

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The issue in GetHuman3771043's own words
I called to Ikea in Dublin last Saturday and purchased several items. I brought lots of items home with me however required three items, bookcases, to be delivered to Cork. I paid for the items and for delivery - which I was assured would be on Sunday morning. I waited but to no avail. I was then told the items would be delivered on Tuesday but again no sign. I have spoken to four people in customer service and have been on hold for a total of * hour ** minutes and in the end the best the staff member could do was to cancel the order. And I have to wait up to ** days for the money to be returned into my account. I went on line and now find the items are not for sale on the website - I can't believe how foolish I feel after being told lots of untruths over the last few days. Difficult to see myself driving to Dublin again for such a poor customer experience.

GetHuman3771043 did not yet indicate what Ikea should do to make this right.

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Missing Item issue
Reported by GetHuman3771043
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 16113 others
0 customers following this


GetHuman3771043 started working on this issue
Oct 15th, 2019 7:27pm
GetHuman3771043 indicated the issue is not fixed yet.
Oct 16th, 2019 7:40pm

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