I bought two Tackan soap dispensers a year ago. One was defective right from the beginn...

GetHuman-poboxone's Refunds and returns issue with Ikea from October 2019

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Most items can be refunded but only within 24 hours or 30 days of the purchase. Be sure to have you receipt. You will need to contact support then return the item to them. You should either call, go into the store or email support to process a refund as soon as possible.
The issue in GetHuman-poboxone's own words
I bought two Tackan soap dispensers a year ago. One was defective right from the beginning: soap leaked from pump "neck", i.e., between the pump head and pump base. I chalked it up to getting the one lemon in a big batch. Then two months ago the second Tackan wouldn't pump properly when there was still *.**" of soap in it: inexplicably about *" of the tip of the plastic tube was broken off. *I realize the Tackan is at the low end of your items. However, the poor quality and short-term utility means adding more plastics to the environment and Ikea needs to more eco-friendly.* Note: I can send a photo of the two defective Tackans.*Your nearest store to me is a long bus ride away so please send two new complete pump parts to me so I can at least re-use the glass bottle part, which I intentionally chose over plastic:* Contact info to be provided.*Thanks in advance for your help in resolving this quality issue at your earliest convenience.*Best regards,*M.

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Ikea

Refunds and returns issue
Reported by GetHuman-poboxone
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 16072 others
0 customers following this

Timeline

GetHuman-poboxone started working on this issue
Oct 14th, 2019 3:05pm