The * min. became ** and I couldn't wait any longer, I'm a teacher and had responsibilities at work.

GetHuman1969820's customer service issue with Ikea from January 2019

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The issue in GetHuman1969820's own words
Trying to get this resolved! ... I placed an online order to be shipped to store College Park MD. Hours to be picked up was between *:** and *:**. My friend drove * hours to get it and they said they closed that location at *:** and didn't know why. He got through to a human last night on the telephone. My order * is *********. This is unacceptable. He did this as a favor. We did this to avoid the ***$ delivery charge because the item is heavy (furniture). We cannot get there (we live * and *** hours away) for some time. I do NOT want to have them put the item back out and refund me the money. We'd like to have the desk* the stores hours do not usually close at *:**. He went out of his way to get it and could not. I am very upset and would like to speak to someone concerning this. Thank you, Mrs. Littleton*I am a teacher and cannot answer the phone during the day like others. My cell is ***-***-**** and if someone calls me would like a way to call someone back directly. It shouldn't be this hard. In future I will not order from ikea if I have to go through so many steps. My email is *****@***.com I will get that today all day if someone contacts me back that way. My order number for the desk is *********.
I cannot keep calling*emailing about the same thing.
Sending me the desk with free shipping to my home address.
I'm new and expected to either get through by phone the next day (tried last night) and still cannot get someone today.
Called*emailed several times.
I have an issue with Ikea too
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Ikea

white computer desk
Customer service issue
Reported by GetHuman1969820
Jan 15th, 2019 - a mon ago
I have an issue with Ikea too
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Seen by 6 customers so far
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GetHuman1969820 started working on this issue
Jan 15th 4:51pm