Product Name : Ringskar KIT FAUCT*P-O SPT SS COLNA*Product Article Number...

GetHuman1318691's customer service issue with Ikea from October 2018

Help with my Ikea issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1318691's own words
Product Name : Ringskar KIT FAUCT*P-O SPT SS COLNA*Product Article Number : ***.***.***Date Stamp : ***.***.***Supplier Number : ****Message: This faucet was bought in the US on Dec. **, **** but is installed in Canada . It has developed a significant leak (faulty cartridge?) Returning it to the US store is not possible*practical. I have all receipts. I have spoke with both US & Canadian customer service & received no satisfaction. I am requesting that you ship a replacement faucet to me &, if required I will de-install the faulty one & send it to you. I understand the product is no longer stocked, but the Almaren (***.***.**) looks virtually identical. I have been very frustrated in trying to find a solution to this problem. We equipped our cottage in Manitoba with an entire IKEA kitchen (about $****) and have been very pleased with the results. Unfortunately, my experience with the trying to resolve the faucet problem is beginning to undo my satisfaction. I sincerely ask for your help. Penny Kelly *Aug **, **** We have documented this under case ***-********.*Have heard nothing since.
GetHuman1318691 did not yet indicate what Ikea should do to make this right.
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Ikea

Customer service issue
Reported by GetHuman1318691
Oct 11th, 2018 - a mon ago
I have an issue with Ikea too
Fixed
Seen by 6 customers so far
Similar issue to 8308 others
0 customers following this
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Timeline
GetHuman1318691 started working on this issue
Oct 11th 2:01pm
GetHuman1318691 indicated the issue is not fixed yet.
Oct 12th 2:25pm
GetHuman1318691 indicated the issue is not fixed yet.
Oct 12th 2:27pm
GetHuman1318691 indicated the issue is not fixed yet.
Oct 12th 2:27pm