I purchased a chest of drawers in July that had a fault. I have emailed several times s...

GetHuman1303555's customer service issue with Ikea from October 2018

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The issue in GetHuman1303555's own words
There is an issue with one of the drawer sliders and the drawer cannot open all the way. It barely can open at all. ... I purchased a chest of drawers in July that had a fault. I have emailed several times since discovering this, and only initial follow up has ever been made. I have not been able to open the drawer for months and no help has been offered!**I have sent a video of the problem, and emailed in detail about the issue. I have called in as well. For months!**I am so fed up and at this point I would like a full refund. Previously I wanted to exchange it, but we decided on a partial refund due to the expenses involved with a return. There has been no follow up on this partial refund despite attempts to contact IKEA again and again!**I really hope this is my last necessary correspondence regarding the matter.**Case * ********
I reported it several times over the last couple months but there was no follow up.
I would like a full refund
I just moved to the US from the Caribbean and I went straight to IKEA to begin furnishing my place. I was generally satisfied until this happened and now I have been looking for different places to shop at, because I'm worried that if I buy more faulty items from IKEA I will be stuck with them like I have been with this one.
I have called, and emailed several times. I have followed all the instructions, more than once, about sending imagery as evidence and a detailed report.
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Ikea

TARVA *-drawer chest
Customer service issue
Reported by GetHuman1303555
Oct 9th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 8266 others
0 customers following this
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Timeline

GetHuman1303555 started working on this issue
Oct 9th, 2018 5:14pm