IKEA will be replacing the mirror. I should've called them first instead of the shipping company!

GetHuman1161859's customer service issue with Ikea from September 2018

Help with my Ikea issue
The issue in GetHuman1161859's own words
Placed an online delivery which I rec'd last Tuesday but one item was missing*— GODMORGON mirror. It wasn't on the North American Logistics delivery truck so I immediately called the shipping company and they were supposed to locate it and get it to me. I never heard back from them so I called them again last night and was told I would get a call from them this morning, which I did not. I just want my freaking mirror that I paid for!!!!!!!!!!!!!!!!!!!!!
GetHuman1161859 did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman1161859 fixed the problem
I called IKEA and they are sending out a new mirror. The IKEA customer service representative said if you ever have an item missing from a delivery, call IKEA and not the shipping company!
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Ikea

Customer service issue
Reported by GetHuman1161859
Sep 18th, 2018 - 6 mons ago
I have an issue with Ikea too
Fixed
GetHuman1161859 shared how to fix
Seen by 12 customers so far
Similar issue to 7616 others
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Timeline
GetHuman1161859 started working on this issue
Sep 18th, 2018 7:00pm
GetHuman1161859 confirmed the issue is fixed. Hooray!
Sep 19th, 2018 7:22pm