Dear Ikea, my husband sent you an email ** days ago, but we haven't*received an answer...

GetHuman-celineh's customer service issue with Ikea from September 2018

Help with my Ikea issue
The issue in GetHuman-celineh's own words
Dear Ikea, my husband sent you an email ** days ago, but we haven't*received an answer. We tried calling, but constantly get a message*saying our call cannot be answered due to high call volumes.*A year ago, we purchased * pairs of MERETE curtains (order *********).*I expected them to shrink with the first wash, which they did and that*was fine. I then had them hemmed. We are now * year later, and I had*to wash the curtains again (they are white). I did so in cold water*(the label says ** Celsius is okay). They have now shrunk again by a*good * inches. These * pairs of curtains are now useless and lasted **year. This is not acceptable and if you look at the reviews on your*website, you will notice that several customers have complained about*this shinkage issue. This points to a defective product (these*curtains are not washable) and I would like to request a full refund.*I look very much forward hearing from you.

GetHuman-celineh did not yet indicate what Ikea should do to make this right.

How GetHuman-celineh fixed the problem
I called again
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Customer service issue
Reported by GetHuman-celineh
Sep 18th, 2018 - 4 years ago
Seen by 13 customers so far
Similar issue to 7583 others
0 customers following this
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GetHuman-celineh started working on this issue
Sep 18th, 2018 12:09am
GetHuman-celineh confirmed the issue is fixed. Hooray!
Sep 18th, 2018 12:12am

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