I want IKEA to authorize my packages to be left at my door without a signature.**Order...

GetHuman-hhfairmo's customer service issue with Ikea from August 2018

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The issue in GetHuman-hhfairmo's own words
I want IKEA to authorize my packages to be left at my door without a signature.**Order number: *********:*Two of the items I paid for were not delivered during my first delivery. I do not want to have to sit at my house for another *-hour window. Please provide authorization to leave my packages at the door. If that is not possible, I would like a refund for my purchases. I spoke to an IKEA customer service representative on Tuesday and they said they didn't think they could authorize to leave a package without signature, because their third party delivery company are the ones required to provide that authorization. I explained that I'm in contact with the delivery company and they said IKEA is the company that is required to provide authorization. The representative then transferred me to the Resolution Center where I was on hold for ** minutes before my call was dropped. I do not wish to waste any more of my time on this matter. Thank you in advance for your help. **The two items not delivered are:* *RABALDER *Cable organizer*$*.***white, ** ' * * m*Article Number: ***.***.****GR*SIDAN *Box, set of **$*.***black*Article Number: ***.***.*****Full name*Mailing:*Heather Overton***** Crestwood Drive*Knoxville, TN *******Order*Reference number:*Order number: ***********Contact phone number:*(***) ***-****

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Customer service issue
Reported by GetHuman-hhfairmo
Aug 2nd, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 4355 others
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GetHuman-hhfairmo started working on this issue
Aug 2nd, 2018 7:37pm