I ordered two Billy Bookcases online for home delivery on **** . I was told that the de...
GetHuman935867's customer service issue with Ikea from July 2018
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I ordered two Billy Bookcases online for home delivery on **** . I was told that the delivery comoany would send a * hour window for delivery confirmation, they did not. I took the day off work and the items were not delivered. I received an email stating they "missed me" and was given instructions to reschedule the delivery.**I have called every day for the last * days and have not been able to get through to customer service through the Ikea phone line. I cannot afford to take anymore time off work to wait for a delivery that may or may noy come. I would like my purchase refunded in full, including the delivery charge as they never came out to my home.**I will purchase the bookcases in store once refunded. Thank you.**Courtney Bean*Reference Number: *********Order Number: *********
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