I ordered two Billy Bookcases online for home delivery on **** . I was told that the de...

GetHuman935867's customer service issue with Ikea from July 2018

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I ordered two Billy Bookcases online for home delivery on **** . I was told that the delivery comoany would send a * hour window for delivery confirmation, they did not. I took the day off work and the items were not delivered. I received an email stating they "missed me" and was given instructions to reschedule the delivery.**I have called every day for the last * days and have not been able to get through to customer service through the Ikea phone line. I cannot afford to take anymore time off work to wait for a delivery that may or may noy come. I would like my purchase refunded in full, including the delivery charge as they never came out to my home.**I will purchase the bookcases in store once refunded. Thank you.**Courtney Bean*Reference Number: *********Order Number: *********
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Ikea

Customer service issue
Reported by GetHuman935867
Jul 31st, 2018 - 9 mons ago
I have an issue with Ikea too
Fixed
Seen by 11 customers so far
Similar issue to 4134 others
0 customers following this
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GetHuman935867 started working on this issue
Jul 31st, 2018 8:42pm
GetHuman935867 indicated the issue is not fixed yet.
Jul 31st, 2018 11:08pm
GetHuman935867 indicated the issue is not fixed yet.
Aug 1st, 2018 2:53am