GetHuman690649's customer service issue with Ikea from May 2018
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The issue in GetHuman690649's own words
We bought some furniture from IKEA local store last week. And we requested and paid for the delivery and TV stand assembly.**The assembly company showed up and only assembled the frame of the TV stand instead of the whole TV stand. **We contact IKEA and they promised to help us schedule a free next day assembly last weekend. We got confirmation of the assembly schedule but no one showed up during the whole weekend.**We contact IKEA again, and they said they cannot do next day assembly which is different with what they promised us. And then they scheduled another assembly for us today. We just got call from assembly company that they will arrive in ** mins. After ** mins, no one knock the door and no call from them. We called back and they said they already left because no one was there???**We tried to contact them again, and there is no response from them. **We want to assembly money back and pay for the time we waste here.
GetHuman690649 did not yet indicate what Ikea should do to make this right.
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