I called Icelandair to change a reservation. I was told that for the roundtrip ticket i...

GetHuman1151433's customer service issue with Icelandair from December 2018

7 views
 | 
359 similar
 | 
0 following
Help with my Icelandair issue
Did that get it fixed?
Waiting to see if GetHuman1151433 fixed the issue with our suggestion.
The issue in GetHuman1151433's own words
I called Icelandair to change a reservation. I was told that for the roundtrip ticket it would cost me $***.** from Seattle-Helsinki via Keflavik. When they sent me an email of my changes I found out that the dates hadn't been changed. I called them back to clarify this and they took no responsibility for their mistake. The agent who made the reservation spoke horrible English at best. I am asking not to be charged a change fee for the return date
GetHuman1151433 did not yet indicate what Icelandair should do to make this right.
I have an issue with Icelandair too
How GetHuman1151433 fixed the problem
We are waiting for GetHuman1151433 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Icelandair's attention and get better help faster. Tap below to get started.
Having Icelandair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1151433 fixes it.
This email address isn't valid

Icelandair

Customer service issue
Reported by GetHuman1151433
Dec 1st, 2018 - 6 mons ago
I have an issue with Icelandair too
Fixed
Seen by 7 customers so far
Similar issue to 359 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1151433 started working on this issue
Dec 1st, 2018 8:39pm
GetHuman1151433 indicated the issue is not fixed yet.
Dec 1st, 2018 8:40pm