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Icelandair Customer FAQ

Top Answers & How-to Guides

What is Icelandair's Phone Number?

The question we are asked most often is about how to talk to Icelandair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the frequent flyer benefits for Icelandair passengers?

Icelandair offers a comprehensive frequent flyer program called Saga Club that provides numerous benefits for its passengers. As a...
Ask any question you have about Icelandair customer service, get an answer now.
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Reservations

How Do I Change My Name on My Reservation with Icelandair?

If you purchased a ticket from Icelandair with the wrong name, you have to change the name on your reservation or you will not be able...
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Baggage Allowance

What is the baggage allowance on Icelandair flights?

Icelandair offers a generous baggage allowance for its flights. The allowance varies depending on the fare type and destination. For...
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Pets on Board

Can I bring my pet on board with me?

Yes, Icelandair allows passengers to bring their pets on board, subject to certain conditions. Small cats and dogs, weighing no more...
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Flight Policies

What is Icelandair's policy on flight cancellations and delays?

Icelandair understands that flight cancellations and delays can be frustrating, and we strive to provide our passengers with the best...
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What is Icelandair's policy on unaccompanied minors?

Icelandair has a comprehensive policy in place for unaccompanied minors (UMs) traveling on their flights. Children aged 5 to 11 must...
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Visa Requirements

Do I need a visa to travel to Iceland?

No, you do not need a visa to travel to Iceland if you are a citizen of the Schengen Area or the European Economic Area (EEA). Citizens...
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In-flight Entertainment

What types of in-flight entertainment does Icelandair offer?

Icelandair offers a wide range of in-flight entertainment options to enhance your travel experience. Passengers can enjoy a personal...
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Special Meals

Can I request special meals for my flight?

Yes, you can request special meals for your Icelandair flight. The airline offers a range of special meal options to accommodate various...
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Payment Methods

What are the accepted forms of payment when booking with Icelandair?

When booking with Icelandair, you can conveniently pay using various forms of payment. The accepted methods include credit cards issued...
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Seat Upgrades

Can I upgrade my seat to a higher class?

Yes, Icelandair allows passengers to upgrade their seat to a higher class. Upgrades are subject to availability and can be requested...
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Frequent Flyer Benefits

What are the frequent flyer benefits for Icelandair passengers?

Icelandair offers a comprehensive frequent flyer program called Saga Club that provides numerous benefits for its passengers. As a...
Read more

Help me with my Icelandair customer service issue

Ask any question you have about Icelandair customer service. We will do our best to get you answers right away.
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