I need to add my sports equipment bag and upgrade my weight limit for checked-in baggag...

GetHuman-adamjaka's customer service issue with Icelandair from June 2018

Help with my Icelandair issue
I need to add my sports equipment bag and upgrade my weight limit for checked-in baggage. I also want to ask if I can bring my gas cartridge for avalanche airbag system. The cartridge is considered to be safe during the flight according to the manufacturer. Thank you. Last name: Jakab, ref.number: L*SR*Z
I trust that Icelandair will make this right and come up with a resolution that is fair.
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Icelandair

Customer service issue
Reported by GetHuman-adamjaka
Jun 6th, 2018 - 2 mons ago
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Fixed
Seen by 3 customers so far
Similar issue to 593 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-adamjaka started working on this issue
Jun 6th 12:56pm
GetHuman-adamjaka indicated the issue is not fixed yet.
Jun 6th 2:21pm