Error while booking baggage online

GetHuman-zeljkat's customer service issue with Icelandair from May 2018

Help with my Icelandair issue
The issue in GetHuman-zeljkat's own words
I was trying to reach them via e-mail, Facebook messenger and by calling them - no outcome so far, no response, nothing. ... Cannot process with luggage booking on the website of Icelandair. It constantly shows an error message. For the moment, there is only carry-on included, and I would like to upgrade it to one extra bag as well.
I would like to have a possibilitiy to book a luggage before the flight. It would be stressless and money-saving.
I have an issue with Icelandair too
How GetHuman-zeljkat fixed the problem
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Icelandair

Customer service issue
Reported by GetHuman-zeljkat
May 22nd, 2018 - 6 mons ago
I have an issue with Icelandair too
Fixed
Seen by 10 customers so far
Similar issue to 350 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-zeljkat started working on this issue
May 22nd 8:40pm
GetHuman-zeljkat indicated the issue is not fixed yet.
May 22nd 8:42pm