why does it say under the payment status not available, that we don't have enough infor...

GetHuman5864309's customer service issue with IRS from March 2021

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The issue in GetHuman5864309's own words
why does it say under the payment status not available, that we don't have enough information yet (we're working on this)? We havent moved or changed banks in over ** years, and we e-file every year including this year and it was already accepted by the IRS as we received the email from them. We also received our refund and stimulus payments last year with no issues. So i am confused on what is going on now.

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IRS

Customer service issue
Reported by GetHuman5864309
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 27839 others
0 customers following this

Timeline

GetHuman5864309 started working on this issue
Mar 19th 3:56pm

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