Notice CP***L On *.**.****, IRS's Ms. Hampton was processing a reimbursement of my pen...

GetHuman3358004's customer service issue with IRS from August 2019

Help with my IRS issue
The issue in GetHuman3358004's own words
Notice CP***L On *.**.****, IRS's Ms. Hampton was processing a reimbursement of my penalty of $***.**. She put me on hold, she said for ** minutes, and took my phone number. I was cut off, and she did not call back. Please verify that this amount is being reimbursed. I will give my tax ID number when we speak. Thanks.

GetHuman3358004 did not yet indicate what IRS should do to make this right.

How GetHuman3358004 fixed the problem
The call via GetHuman never completed -- I did not receive a call back from the IRS. My other attempts directly (without GetHuman) required two **-minute holds (one got through and got a response but then got cut off when I was placed back on hold* the second call was cut off by the agent herself) and a third call requiring a *-hour hold, which finally resolved the issue. Suggestion: if you are on speaker phone while waiting, remove the speaker phone immediately when your call is answered by the agent -- the echo on their system makes them not want to talk with you via speakerphone.
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IRS

Customer service issue
Reported by GetHuman3358004
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman3358004 shared how to fix
Seen by 25 customers so far
Similar issue to 71794 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman3358004 started working on this issue
Aug 2nd, 2019 7:01pm
GetHuman3358004 confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 8:16pm