I received a notice saying that I owe taxes when I know that I have paid the full amoun...

GetHuman-bevinmo's customer service issue with IRS from May 2019

Help with my IRS issue
The issue in GetHuman-bevinmo's own words
I received a notice saying that I owe taxes when I know that I have paid the full amount. I want to clear this up.

GetHuman-bevinmo did not yet indicate what IRS should do to make this right.

How GetHuman-bevinmo fixed the problem
I used this awesome blog post to actually get through (I did stay on hold for about ***** minutes), but was able to speak with a human who took a close look at my accounts. She noticed that some of my payments had posted in the wrong area which means that I actually AM paid in full. She had an issue that she needed to speak with a supervisor about and put me on hold. When she put me on hold, she actually hung up on me. However, she mentioned that if that were to happen, she was going to take extremely detailed notes and I could ask the next person to reference them. I was also sure to write down her agent number so I will have that to reference the next time.
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IRS

Customer service issue
Reported by GetHuman-bevinmo
May 29th, 2019 - 2 years ago
Fixed
GetHuman-bevinmo shared how to fix
Seen by 6 customers so far
Similar issue to 65257 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-bevinmo started working on this issue
May 29th, 2019 3:27pm
GetHuman-bevinmo confirmed the issue is fixed. Hooray!
May 29th, 2019 7:42pm