The end of January my husband and I filed our taxes married joint as we do every year t...

GetHuman-mmcelrat's customer service issue with IRS from March 2019

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The end of January my husband and I filed our taxes married joint as we do every year this year we used TaxSlayer both federal and state were accepted we received a letter to verify our identity as we do every year the past years did not take this long to receive our federal refund we completed the identity verification on March *th at that time I was informed about it could take up to nine weeks but I was also informed that I can check the IRS website of where's my refund after * weeks when we had went to go check that website somehow my husband's filing status went under single when we punched in his social security number under my social security number the filing status is married joint when we have found that out we had contacted the IRS to let them know of the filing status that their website is giving us . We were informed at that time That the IRS website has been messing up and that because we had to identify our identity it basically took us out of line. We are in the process of having a hardship I contacted the tax advocate see Department I was informed that since identity verification was correct and we had passed there was nothing that they can do that we just had to wait * weeks . We need to know when a refund is going to be available a date or something so we can give to our landlord and other people that we owe bills to I am tired of getting lied to and different stories each time that we call the IRS
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Customer service issue
Reported by GetHuman-mmcelrat
Mar 28th, 2019 - 22d ago
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GetHuman-mmcelrat started working on this issue
Mar 28th 5:09am