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Before contacting them, items GetHuman2592993 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you are having issues with filing your taxes, forms or any other part of the IRS you can check the solutions guide on the IRS website here https://www.irs.gov/businesses/small-businesses-self-employed/post-filing-issues. If the solutions are not there and you need to call the IRS then call 800-829-1040 press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman2592993's own words
I am from NY and am visiting TX. My husband has a medical issue and is hospitalized and we will to be returning to NY in time for the filing date. I read that I can file for an extension but I must pay the amount I owe by April ** or **. If I knew what that was I could file my return on time but I need my files in NY to be able to do my tax return. Can I get an extension to file without providing money in view of the medical issue we have here?
GetHuman2592993 did not yet indicate what IRS should do to make this right.
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