Need to know why I cant file so I dont owe

GetHuman-asiapup's customer service issue with IRS from February 2019

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Help with my IRS issue
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The issue in GetHuman-asiapup's own words
File my tax return ... I have filed the last two years and havent been allowed to file die ti some issue I never got an answer about I'm hoping to get information on why that is and how I go about getting my return this year
My income is low and that money is needed for essentials like car maintenance
Giving me information as to why I couldn't file the last two years so I can file this year and actually get a return
I have an issue with IRS too
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IRS

Turbo tax
Customer service issue
Reported by GetHuman-asiapup
Feb 28th, 2019 - 3 mons ago
I have an issue with IRS too
Not resolved
Seen by 6 customers so far
Similar issue to 40257 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-asiapup started working on this issue
Feb 28th 6:10pm