Its been a year since my husband and I filed our **** taxes we filed them on february...

GetHuman-claravil's customer service issue with IRS from February 2019

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The issue in GetHuman-claravil's own words
Its been a year since my husband and I filed our **** taxes we filed them on february ** ****. We were entitle to a refund of *,***. We still havent receive nothing we got a letter from IRS saying that our wages where needed further investigation that letter was send to us on April of ****. Then I called on november **** and they told to send them our w* from all our jobs which I did send them through certified mail, and since then I havent heard from them and our refund still has not come. Everytime I call they say that our case is still pending and that we have to wait. That IRS choose couples and cases randomly for further investigation which is ok but its been a year and now we have to file our **** one and still no refund I dont know what else to do or where to call.
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Customer service issue
Reported by GetHuman-claravil
Feb 18th, 2019 - 8 mons ago
I have an issue with IRS too
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Feb 18th 5:19pm