my Mom and I have been trying to get her tax transcript form from **** for the last pas...

GetHuman2042158's customer service issue with IRS from January 2019

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Before contacting them, items GetHuman2042158 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman2042158's own words
my Mom and I have been trying to get her tax transcript form from **** for the last past month. I’m trying to start school and considering my financial aid saying they don’t know if I’ll be able to start in March, because I can’t get the information I need from the IRS. I’ve tried logging into the data retrieval tool but it pops up something about the pay and I can’t get in. I’m guessing because of the government but I need help accessing that information so I can be able to start my College classes and work on getting my degree as soon as possible and the IRS is making it hard. Although, the blame are not on y’all I need to start school and y’all website not letting me log in is putting a big pause on my future.
GetHuman2042158 did not yet indicate what IRS should do to make this right.
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Customer service issue
Reported by GetHuman2042158
Jan 26th, 2019 - 3 mons ago
I have an issue with IRS too
Not resolved
Seen by 4 customers so far
Similar issue to 20810 others
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GetHuman2042158 started working on this issue
Jan 26th 3:12am