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Before contacting them, items GetHuman1962818 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman1962818's own words
Could not get verification code to down load, so very frustrating I have been working on this since last week. Last week the site was down. I just want a copy of my **** tax so I can quailify for medical bill assistance. Either to work email *C*****@***.com or C*****@***.com*I literally have a headache from fooling with the IRS.gov website and the phone number is not taking calls.
GetHuman1962818 did not yet indicate what IRS should do to make this right.
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