I'm in my **'s and don't hear well. My neighbors are in their **'s and can't understand...

GetHuman1647759's customer service issue with IRS from November 2018

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GetHuman1647759's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
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Before contacting them, items GetHuman1647759 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman1647759's own words
I'm in my **'s and don't hear well. My neighbors are in their **'s and can't understand things. Their tax preparer told them to get a transcript. They did and he said that's not what he needs. They need a summary of their interest or any income so a return CAN BE prepared for them. They are both very weak and disabled. This is urgent. What should they request? Not a transcript but a summary of income for a year. Where can we call or contact? And what do we request so we don't get another transcript? The return for that year has not been filed. Urgent please.
GetHuman1647759 did not yet indicate what IRS should do to make this right.
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Customer service issue
Reported by GetHuman1647759
Nov 28th, 2018 - 9 mons ago
I have an issue with IRS too
Not resolved
Seen by 2 customers so far
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GetHuman1647759 started working on this issue
Nov 28th, 2018 7:44pm