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Before contacting them, items GetHuman-saraster may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-saraster's own words
I want to get a transcript that I never filed Taxes for a college grant, however, I am having a lot of problems setting up my account. After I put in my student loan number it says that my information does not match up, and will not allow me to complete the sign-up. What should I do? I don't know what is wrong. It is possible that since I got married recently there is a problem with addresses or something. But even that does not make sense because I tried to update my student loan account to match my new address. Please advise
GetHuman-saraster did not yet indicate what IRS should do to make this right.
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