made an IRS payment ********* to be credited for my **** tax return estimated payments...

GetHuman-gayne's customer service issue with IRS from November 2018

Help with my IRS issue
Top Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-gayne's own words
made an IRS payment ********* to be credited for my **** tax return estimated payments, with an extension to file, and instead the payment was credited towards my **** estimated IRS tax payments. Can i please have the payment correctly accounted to the **** year, and not the **** tax year?
GetHuman-gayne did not yet indicate what IRS should do to make this right.
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How GetHuman-gayne fixed the problem
i used the tip described below. thx
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IRS

Customer service issue
Reported by GetHuman-gayne
Nov 13th, 2018 - 10 mons ago
I have an issue with IRS too
Fixed
Seen by 11 customers so far
Similar issue to 15610 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-gayne started working on this issue
Nov 13th, 2018 6:02pm
GetHuman-gayne confirmed the issue is fixed. Hooray!
Nov 13th, 2018 6:13pm