I had a very specific question about A very specific circumstance. I tried to go throu...

GetHuman1504499's customer service issue with IRS from November 2018

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The issue in GetHuman1504499's own words
I had a very specific question about A very specific circumstance. I tried to go through the Automated system the way that a with set up and always enough on hold, not for a little while but for * hours. After * hours my phone picked up for a split *nd and then it ended the call. I then tried to go through the Internet route and ended up getting stuck because The information I was meeting was not available , anywhere. I tried to create an account but in doing that I found out that I needed a loan statement or a mortgage statement ETC…… Of which I do not have. Then it said there was an alternate way of retrieving this information which was sent the letter , send a letter and wait for a letter response that I've been waiting for initially for close to * months. I finally found a way to talk to a real person and agent but it was not going about it the right way. I have the trick the system to actually at the information that I needed. I know you can't take the time to talk to everybody about everything but when specific information is needed it should be much easier to get ahold of a real person "agent" .I have a sneaking suspicion if I was trying to give the government money it be much easier to get ahold of a real person versus trying to get money from the government.

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IRS

Customer service issue
Reported by GetHuman1504499
Nov 6th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 15308 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman1504499 started working on this issue
Nov 6th, 2018 5:03am
GetHuman1504499 confirmed the issue is fixed. Hooray!
Nov 6th, 2018 5:04am

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