I never got my tax return back even after all the letters received with instructions an...

GetHuman-libbype's customer service issue with IRS from November 2018

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The issue in GetHuman-libbype's own words
I never got my tax return back even after all the letters received with instructions and calls I had to make. I waited more than ** days already after the last letter received and still don't know what is happening. *I went myself to the Los Angeles IRS office and they send me to call to schedule an appointment which I did, requesting someone to speak to in Spanish . staying in line for so long no one could answer me in Spanish and got directed to someone in English. after waiting for so long and since I was in an area hard to hear I couldn't hear the operator answer and did not get any help at all neither got an appointment scheduled at all.**I need a letter of the situation and an answer why I haven't received my refund when it is already authorized. I need a call back and an answer by Email as soon as possible or there will be a sue.*thank you.
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IRS

Customer service issue
Reported by GetHuman-libbype
Nov 1st, 2018 - a mon ago
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GetHuman-libbype started working on this issue
Nov 1st 7:32pm