Why did turbo tax say you owe me ** dollars in returns but I received a letter saying I...

GetHuman-woodsst's customer service issue with IRS from October 2018

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Tip from another customer
For any tax issues you may have then you will need to call in. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-woodsst's own words
Why did turbo tax say you owe me ** dollars in returns but I received a letter saying I owe you *** dollars? Also, my name is incorrect on every single piece of mail you send me. I've been trying to fix that since BEFORE January and no one has done anything about it. My social security, birth certificate, drivers license, and passport have my name displayed correctly so, I have no idea why you won't fix it in your system. I've been trying to speak to someone since January and no one will help me. I haven't been able to speak to an actual human being at all and I'm sick of it. Someone help me, this is your job!
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Customer service issue
Reported by GetHuman-woodsst
Oct 19th, 2018 - 3 mons ago
I have an issue with IRS too
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GetHuman-woodsst started working on this issue
Oct 19th, 2018 8:41pm