I requested a copy of my **** tax transcript via mail, and it never came. It does stat...

GetHuman1364726's customer service issue with IRS from October 2018

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Before contacting them, items GetHuman1364726 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman1364726's own words
I requested a copy of my **** tax transcript via mail, and it never came. It does state that it was "delivered", but it was never placed in my mailbox. I have been trying to request it via email* however, each time I enter my phone number in order to receive a text, the text never comes through, which ends up kicking me out of the system for ** hours. How can I go about ordering it via email, as I am concerned about not receiving it through mail again, as well as I need to submit the information ASAP. Thank you.
GetHuman1364726 did not yet indicate what IRS should do to make this right.
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Customer service issue
Reported by GetHuman1364726
Oct 17th, 2018 - a mon ago
I have an issue with IRS too
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Seen by 5 customers so far
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GetHuman1364726 started working on this issue
Oct 17th 5:30pm