Was told needed to file **** thru **** in order to set up a payment plan and to fax the...

GetHuman-kilcreas's customer service issue with IRS from October 2018

Help with my IRS issue
Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-kilcreas's own words
Was told needed to file **** thru **** in order to set up a payment plan and to fax the returns in so that the payment plan could be agreed to as got a notice of intent to offset SS benefits in order to pay a **** IRS debt which I just recently found out about. Have been on hold for * hours now as reps keep transferring and can not get a response of where to send the returns and finish a payment plan
GetHuman-kilcreas did not yet indicate what IRS should do to make this right.
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How GetHuman-kilcreas fixed the problem
spent ** hours to get through to the proper IRS agent used three phones as calls kept being dropped on transfer
Please help with my IRS issue
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IRS

Customer service issue
Reported by GetHuman-kilcreas
Oct 11th, 2018 - a mon ago
I have an issue with IRS too
Fixed
GetHuman-kilcreas shared how to fix
Seen by 5 customers so far
Similar issue to 13769 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-kilcreas started working on this issue
Oct 11th 8:33pm
GetHuman-kilcreas confirmed the issue is fixed. Hooray!
Oct 12th 8:50pm