Refund for over payment. Been waiting for over * months

GetHuman686295's customer service issue with IRS from August 2018

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The issue and preferred resolution, in GetHuman686295's own words:
The problem I ran into: Refund for over payment. Been waiting for over * months
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IRS

Customer service issue
Reported by GetHuman686295
Aug 10th, 2018 - 6d ago
I have an issue with IRS too
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Seen by 2 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman686295 started working on this issue
Aug 10th 6:42pm