My refund was mailed in ***. My refund check was suppose to be deposited onto my emera...

GetHuman915302's customer service issue with IRS from July 2018

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The issue in GetHuman915302's own words
My refund was mailed in ***. My refund check was suppose to be deposited onto my emerald card, however, it was not. My refund check was then mailed to my PO box on ***, however, I never received it. So, I asked for a replacement to be sent out. So, the IRS tracked the check on *** it's been a month and no contact from the IRS to say if the checkbwas cashed illegally or sent to the PO Box again. I need to know what's going on. I'm moving out of state permanently this week and need this simple issue resolved immediately. This doesn't take months to figure out. Plus, I have direct deposit just direct deposit my refund in my bank account like you have done every year.
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IRS

Customer service issue
Reported by GetHuman915302
Jul 25th, 2018 - 10 mons ago
I have an issue with IRS too
Fixed
Seen by 6 customers so far
Similar issue to 9449 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman915302 started working on this issue
Jul 25th, 2018 1:53pm
GetHuman915302 indicated the issue is not fixed yet.
Jul 26th, 2018 8:56pm
GetHuman915302 indicated the issue is not fixed yet.
Jul 26th, 2018 8:57pm
GetHuman915302 indicated the issue is not fixed yet.
Jul 27th, 2018 12:10pm