I called on May * when I realized that my turbo tax never transmitted my taxes. I spoke...

GetHuman668836's customer service issue with IRS from June 2018

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The issue and preferred resolution, in GetHuman668836's own words:
I called on May * when I realized that my turbo tax never transmitted my taxes. I spoke to a very kind representative and explained that this is the first time this has ever happened to me, in viewing my history you will see that I’ve never missed or been late on a tax payment. She looked at my account, saw that the payments were being processed and noted that there were no penalties. All payments cleared my bank account that week May * and May *. Over the weekend I received an bill from the IRS for failure to pay, failure your file and interest. As this was an honest and first time mistake, I’d like to request that we waive the failure to file and failure to pay, as I have indeed filed and paid. **Would love to speak with someone regarding next steps **Thank you*Regina Lerit
I trust that IRS will make this right and come up with a resolution that is fair.
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IRS

Customer service issue
Reported by GetHuman668836
Jun 4th, 2018 - 19d ago
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Seen by 4 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman668836 started working on this issue
Jun 4th 1:59pm