We were paying $*** a month in past due taxes. However, the full amount was taken out o...

GetHuman632681's customer service issue with IRS from April 2018

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The issue and preferred resolution, in GetHuman632681's own words:
We were paying $*** a month in past due taxes. However, the full amount was taken out of our **** tax refund. The $*** a month continues to be taken out while we no longer owe anything. **Also, I opted for a $*** Amazon gift card to be taken from our refun check and I haven’t received it nor heard about it. **Tomaline Swaim
I trust that IRS will make this right and come up with a resolution that is fair.
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IRS

Customer service issue
Reported by GetHuman632681
Apr 26th, 2018 - 3 mons ago
I have an issue with IRS too
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Seen by 4 customers so far
Similar issue to 9292 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman632681 started working on this issue
Apr 26th 10:06pm