Apparently two numbers on my w* are the same and aren’t supposed to be. I don’t underst...

GetHuman610556's customer service issue with IRS from April 2018

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Help with my IRS issue
Before contacting them, items GetHuman610556 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
GetHuman610556's next move: have a IRS rep call.
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The issue and preferred resolution, in GetHuman610556's own words:
File my taxes ... Apparently two numbers on my w* are the same and aren’t supposed to be. I don’t understand.
I can’t file without knowing why the numbers show that way but I can’t input them
Someone explaining why it’s a problem if it was printed that way
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IRS

Credit Karma
Customer service issue
Reported by GetHuman610556
Apr 19th, 2018 - 3 mons ago
I have an issue with IRS too
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Seen by 2 customers so far
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Timeline
GetHuman610556 started working on this issue
Apr 19th 4:50am