I bought a Husqvarna *** rancher chainsaw from Amazon. It was delivered in a timely way...
GetHuman5149989's Complaint issue with Husqvarna from August 2020
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Where was the item purchased, Order number (if applicable), and Billing address
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5149989's own words
I bought a Husqvarna *** rancher chainsaw from Amazon. It was delivered in a timely way, well packaged. Following instructions, I put it together and find that it works beautifully. My complaint is that the on*off switch does not turn the chainsaw off. Everything else seems to work properly. I have been able to turn off the chainsaw off by opening up the choke. How can we take care of this problem? Do I need to ship the chainsaw back to Amazon? Should I take it to a dealer for evaluation and repair if needed? If so, I think you would agree there should be no charge to me for either of these options. I definitely want this chainsaw model, just want everything to work.
GetHuman5149989 did not yet indicate what Husqvarna should do to make this right.
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