Where's the diabetic retinal screening **Your Service *******

GetHuman-ericwol's customer service issue with Humana from August 2018

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The issue in GetHuman-ericwol's own words
When I go in for my annual eye screening I am told that I have to pay for retinal photographs. ... I got an email saying you sent me an answer. I got nothing**Again - I got nothing. **Also your email doesn't give me any way to see my question. How lame is that? *My advice to you is to get human! . Does a human even look at this? **I'm Diabetic.*Eric Wolff Member ID: ***************@***.com**When I go in for my annual eye screening I am told that I have to pay for retinal photographs.**I understand that diabetes is associated with several*complications including diabetic retinopathy (DR) occurring when the*small blood vessels in the back of the eye become damaged from high*blood glucose levels, resulting in leaking and overgrowth of new vessels. *DR is the leading cause of blindness among working-age adults (ages ***to **) in the United States,* yet it’s one of the most preventable blinding*diseases in the world.**Why doesn't Humana cover retinal screening for diabetics?
Insurance should cover retinal screening for diabetics.
Add to plan.
Many years. Not sure exactly. *-*?
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Humana

Member ID: *********
Customer service issue
Reported by GetHuman-ericwol
Aug 1st, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 161 others
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Timeline

GetHuman-ericwol started working on this issue
Aug 1st, 2018 4:56pm
GetHuman-ericwol shared this issue with others over email
Aug 1st, 2018 5:07pm
GetHuman-ericwol indicated the issue is not fixed yet.
Aug 1st, 2018 7:15pm
GetHuman-ericwol indicated the issue is not fixed yet.
Aug 1st, 2018 7:16pm
GetHuman-ericwol indicated the issue is not fixed yet.
Aug 6th, 2018 12:40pm
GetHuman-ericwol indicated the issue is not fixed yet.
Aug 6th, 2018 12:42pm