I canceled my account yet I show a billing of $**.** scheduled to be paid *******. I w...

GetHuman-annieswa's customer service issue with Hulu from September 2018

Help with my Hulu issue
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-annieswa's own words
I canceled my account yet I show a billing of $**.** scheduled to be paid *******. I went o line to Hulu and accessed my account which stated to "renew or start your free trial" which I did not click. Also, I can't access where payment option is to delete my information. I can't do anything to the account which i'm guessing is because they show I canceled as well. So why is Hulu charging me $**.**?*Please reverse the charges and confirm. Thank you.

GetHuman-annieswa did not yet indicate what Hulu should do to make this right.

How GetHuman-annieswa fixed the problem
Contacted hulu directly but it's not easy find contact info went online chat. What ever you do dont change tabs to look for additional info cause you'll get disconnected. Anyway about an hour later it was taken care of. Some things didnt match up but ultimately it was taken care of.
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Hulu

Customer service issue
Reported by GetHuman-annieswa
Sep 17th, 2018 - 3 years ago
Fixed
GetHuman-annieswa shared how to fix
Seen by 3 customers so far
Similar issue to 8376 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account

Timeline

GetHuman-annieswa started working on this issue
Sep 17th, 2018 12:48am
GetHuman-annieswa confirmed the issue is fixed. Hooray!
Sep 18th, 2018 2:15am

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