On October **, my wife (Carol Peele) placed an order*for (*) bolt of Faux Tuscan Tile W...

GetHuman3802329's customer service issue with Houzz from October 2019

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The issue in GetHuman3802329's own words
On October **, my wife (Carol Peele) placed an order*for (*) bolt of Faux Tuscan Tile Wallpaper, Ochre and Metallic Gold*price $** with free shipping *(Her order number as (Order *****-****-****-****)*Okay, we received that order over the weekend and*were so pleased, we decided to order * more bolts.*So today, "I" ordered (*) bolts of Faux Tuscan Tile Wallpaper, Ochre and Metallic Gold priced at $*** free shipping and I paid with my VISA*ending in ****. I'm talking to you just to make sure that your seller realizes that today is a "new order" for (*) more bolts of the same wallpaper.*So, if someone could make sure of this, we'd appreciate it very much.*Thank you so much...Michael L. Peele, **** Pine Valley Rd, High Point, NC, *****

GetHuman3802329 did not yet indicate what Houzz should do to make this right.

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Well ours wasn't really an issue, we just wanted to make sure that the seller realized it was a separate order because we were buying more of the same item we had purchased a few days previously, so thank you for recognizing this and for getting right on the new order. Thank you so much, Michael and Carol Peele, High Point, NC
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Houzz

Customer service issue
Reported by GetHuman3802329
Oct 21st, 2019 - 3 years ago
I have an issue with Houzz too
Fixed
GetHuman3802329 shared how to fix
Seen by 9 customers so far
Similar issue to 602 others
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Timeline

GetHuman3802329 started working on this issue
Oct 21st, 2019 12:47pm
GetHuman3802329 confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 5:28pm