On October **, my wife (Carol Peele) placed an order*for (*) bolt of Faux Tuscan Tile W...

GetHuman3802329's customer service issue with Houzz from October 2019

Help with my Houzz issue
The issue in GetHuman3802329's own words
On October **, my wife (Carol Peele) placed an order*for (*) bolt of Faux Tuscan Tile Wallpaper, Ochre and Metallic Gold*price $** with free shipping *(Her order number as (Order *****-****-****-****)*Okay, we received that order over the weekend and*were so pleased, we decided to order * more bolts.*So today, "I" ordered (*) bolts of Faux Tuscan Tile Wallpaper, Ochre and Metallic Gold priced at $*** free shipping and I paid with my VISA*ending in ****. I'm talking to you just to make sure that your seller realizes that today is a "new order" for (*) more bolts of the same wallpaper.*So, if someone could make sure of this, we'd appreciate it very much.*Thank you so much...Michael L. Peele, **** Pine Valley Rd, High Point, NC, *****

GetHuman3802329 did not yet indicate what Houzz should do to make this right.

How GetHuman3802329 fixed the problem
Well ours wasn't really an issue, we just wanted to make sure that the seller realized it was a separate order because we were buying more of the same item we had purchased a few days previously, so thank you for recognizing this and for getting right on the new order. Thank you so much, Michael and Carol Peele, High Point, NC
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Houzz

Customer service issue
Reported by GetHuman3802329
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman3802329 shared how to fix
Seen by 9 customers so far
Similar issue to 602 others
0 customers following this
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Timeline

GetHuman3802329 started working on this issue
Oct 21st, 2019 12:47pm
GetHuman3802329 confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 5:28pm